Privacy Policy

SY Music Studio ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and the choices you have. It applies to visitors of symusic.co.nz and to prospective and current students and their parents or guardians.

Information we collect

We collect personal information only when you choose to provide it, including:

• Contact details you submit through our registration or contact forms (name, parent/guardian name, date of birth, email, phone number).
• The program you are enquiring about and any message you include.
• Basic technical information your browser sends automatically (IP address, browser type, pages visited) used to keep the site secure and working.

How we use your information

• To respond to your enquiry and follow up about lessons, enrolment and scheduling.
• To administer lessons, invoicing and communication with enrolled students and their families.
• To improve our website and services.
• To comply with legal obligations that apply to us in New Zealand.

Legal basis

We process your information under the New Zealand Privacy Act 2020. We rely on your consent when you submit a form, and on legitimate interests for keeping the site secure and operating our business.

Sharing

We do not sell your personal information. We only share it with service providers who help us run the site or communicate with you (for example, email and hosting providers), and where required by law. Embedded Google Maps on our Contacts page is provided by Google and is subject to Google's privacy policy.

Cookies

This site uses a small number of cookies and similar technologies. See our Cookie Policy for details and how to manage your choices.

Retention

We keep enquiry information only for as long as needed to respond to you and, where you enrol, for the duration of the tuition relationship plus any period required by law (typically up to 7 years for financial records).

Your rights

Under the Privacy Act 2020 you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete information where we no longer need it.
• Complain to the Office of the Privacy Commissioner (privacy.org.nz).

Security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. No online transmission is ever completely secure, so please avoid sending sensitive information via web forms where possible.

Children

Enquiries about lessons for under-16s should be submitted by a parent or guardian. We only collect a minor's personal information with parental consent for the purpose of arranging tuition.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when.

Contact us

For any privacy question or request, contact us at info@symusic.co.nz or by post at 10 Shaftesbury Street, Avonhead, Christchurch 8042, New Zealand.